Inquiry Form

About Privacy Policy

After reading and understanding below, click on “I agree to the items above and will proceed to the input screen” button. Proceed to enter the screen to input your comment.

1. Privacy Policy

The personal information of customers, personal information subject to legal disclosure, and personal data that is retained (hereinafter, personal information) will be used to the extent needed in achieving the following objectives, and it will not be used for any other purpose.

(1)Personal Information About Customers

  • -When the product ordered is delivered
  • -When sleep counseling provided and after sales service involved in sales and marketing
  • -When providing guidance on the various products, service introductions, special events, regular events, stores, and the like offered by our company
  • -When contacting customers or confirming matters in the course of business
  • -When responding to inquiries, requests for materials, or other requests made to our company
  • -When meeting and discussing business with customers
  • ・When a questionnaire survey is carried out to improve the quality of services
  • ・When any inquiries regarding goods and services are received by telephone by the Customer Center, which handles only inquiries, management of records, research on goods, improving the quality of goods, and support
  • ・When it is recorded to improve quality related to inquiries made by telephone to the Customer Center
  • ・When e-mail newsletters are distributed

(2) Personal Information regarding Employees

  • ・When contact is made, information is given, and employment screening is done for candidates to join the Company
  • ・When contact is made, information is given, and labor management is done for employees

(3) Others

  • ・When rights are exercised or obligations are performed under laws or regulations
  • ・When it is recorded by a security camera for surveillance purposes

Besides the purposes set out above, personal information is used for reasons notified and consented to when obtaining personal information or as notified and published.


2. Matters regarding the Provision of Personal Information to a Third Party

No personal information provided by you will be provided to a third party unless required under laws or regulations or you consent.


3. Matters regarding the Handling of Entrusted Personal Information

Handling of personal information provided by you may be entrusted in whole or in part to affiliates, distributors, and clients of the Company to the extent necessary to achieve the purposes of using personal information as set out in above 1. In such case, we will ensure safe management by selecting or evaluating outsourcing companies based on appropriate safety measures and executing an outsourcing agreement etc.


4. In Case No Personal Information Is Provided

Whether or not to provide personal information is determined voluntarily by you. If you do not consent to provide personal information, all or a part of the services may not be provided to you. It is also possible that an agreement may not be executed if items required to execute an agreement are not provided when executing an agreement.


5. Obtaining Personal Information by Unidentifiable Means

To continuously provide more user-friendly and useful information services to users, statistical data on the frequency and times of your visit are tallied with Google Analytics, an access analyzer software, on the Company's Web site. For this reason, cookies provided by Google Analytics are used in Web pages. For an explanation regarding the use of cookies and details of information collected by cookies, please see the Terms of Service and the Privacy Policy of Google Analytics. No identifiable information is obtained.


6. Procedure for Disclosure or Other Request

If you request disclosure, etc. of your personal information, including notice or disclosure of purposes of use, correction, addition or deletion of contents, suspension of use, elimination and withholding of provision to a third party, please contact the Personal Information Service Desk below by telephone, e-mail, or post. The "Request Form for Disclosure, Etc. of Personal Information" (hereinafter "Disclosure Request Form") will be sent to you. Please read and fill out the Disclosure Request Form as required and send it together with a copy of the identification defined by the Company (*1) to "Personal Information Service Desk" by post. (The application form may also be downloaded from the Web site.)
(*1) To request the "purposes of use notice" or request the "disclosure notice", enclose a copy of your identification and postage stamps totaling 540 yen, which will be used to reply by registered mail, with the disclosure request document.
If postage stamps are insufficient or no postage stamps are enclosed for reply, unless a sufficient sum is paid within the prescribed period after we notify to you to that effect, the documents you send will be returned as if there had been no request for disclosure.


7. Handling in Case of Non-disclosure

Please understand in advance that personal information will not be disclosed in any of the cases set forth below. If it is determined not to disclose information, such will be notified to you with the reason. The prescribed fee will be charged even if personal information is not disclosed.

  • ・When your identity cannot be confirmed
  • ・When a proxy cannot be confirmed for a request made by a proxy
  • ・When the prescribed request document is not completed properly
  • ・When the fee (postage stamp) is not paid within the prescribed period
  • ・When requested items of information do not fall under information subject to disclosure or is personal data of the Company
  • ・When it is likely to damage life, body, property or other rights or interests of you or a third party
  • ・When it is likely to prevent the proper operation of the Company
  • ・When it is in breach of other laws or regulations

8. Personal Information Protection Manager

Takahiro Matsuda, President, airweave Inc.
Contact: Personal Information Service Desk set out below


9. Service Desk regarding Personal Information

If you have any comments, claims, or requests regarding the handling of personal information, please contact Personal Information Service Desk below:

<Personal Information Service Desk>

airweave Inc.
38 Aza Shimoda, Oaza Hishiike, Koda-cho, Nukata-gun, Aichi Pref. 444-0113
TEL: 0564-62-2827
e-mail: privacy@airweave.jp

I agree to the items above and will proceed to the input screen I do not agree

Inquiry Form

After reading and understanding below, click on “I agree to the items above and will proceed to the input screen” button. Proceed to enter the screen to input your comment.

About Privacy Policy

1. Privacy Policy

The personal information of customers, personal information subject to legal disclosure, and personal data that is retained (hereinafter, personal information) will be used to the extent needed in achieving the following objectives, and it will not be used for any other purpose.

(1)Personal Information About Customers

  • ・When the product ordered is delivered
  • ・When sleep counseling provided and after sales service involved in sales and marketing
  • ・When providing guidance on the various products, service introductions, special events, regular events, stores, and the like offered by our company
  • ・When contacting customers or confirming matters in the course of business
  • ・When responding to inquiries, requests for materials, or other requests made to our company
  • ・When meeting and discussing business with customers
  • ・When a questionnaire survey is carried out to improve the quality of services
  • ・When any inquiries regarding goods and services are received by telephone by the Customer Center, which handles only inquiries, management of records, research on goods, improving the quality of goods, and support
  • ・When it is recorded to improve quality related to inquiries made by telephone to the Customer Center
  • ・When e-mail newsletters are distributed

(2)Personal Information regarding Employees

  • ・When contact is made, information is given, and employment screening is done for candidates to join the Company
  • ・When contact is made, information is given, and labor management is done for employees

(3)Others

  • ・When rights are exercised or obligations are performed under laws or regulations
  • ・When it is recorded by a security camera for surveillance purposes

Besides the purposes set out above, personal information is used for reasons notified and consented to when obtaining personal information or as notified and published.


2. Matters regarding the Provision of Personal Information to a Third Party

No personal information provided by you will be provided to a third party unless required under laws or regulations or you consent.


3. Matters regarding the Handling of Entrusted Personal Information

Handling of personal information provided by you may be entrusted in whole or in part to affiliates, distributors, and clients of the Company to the extent necessary to achieve the purposes of using personal information as set out in above 1. In such case, we will ensure safe management by selecting or evaluating outsourcing companies based on appropriate safety measures and executing an outsourcing agreement etc.


4. In Case No Personal Information Is Provided

Whether or not to provide personal information is determined voluntarily by you. If you do not consent to provide personal information, all or a part of the services may not be provided to you. It is also possible that an agreement may not be executed if items required to execute an agreement are not provided when executing an agreement.


5. Obtaining Personal Information by Unidentifiable Means

To continuously provide more user-friendly and useful information services to users, statistical data on the frequency and times of your visit are tallied with Google Analytics, an access analyzer software, on the Company's Web site. For this reason, cookies provided by Google Analytics are used in Web pages. For an explanation regarding the use of cookies and details of information collected by cookies, please see the Terms of Service and the Privacy Policy of Google Analytics. No identifiable information is obtained.


6. Procedure for Disclosure or Other Request

If you request disclosure, etc. of your personal information, including notice or disclosure of purposes of use, correction, addition or deletion of contents, suspension of use, elimination and withholding of provision to a third party, please contact the Personal Information Service Desk below by telephone, e-mail, or post. The "Request Form for Disclosure, Etc. of Personal Information" (hereinafter "Disclosure Request Form") will be sent to you. Please read and fill out the Disclosure Request Form as required and send it together with a copy of the identification defined by the Company (*1) to "Personal Information Service Desk" by post. (The application form may also be downloaded from the Web site.)
(*1) To request the "purposes of use notice" or request the "disclosure notice", enclose a copy of your identification and postage stamps totaling 540 yen, which will be used to reply by registered mail, with the disclosure request document.
If postage stamps are insufficient or no postage stamps are enclosed for reply, unless a sufficient sum is paid within the prescribed period after we notify to you to that effect, the documents you send will be returned as if there had been no request for disclosure.


7. Handling in Case of Non-disclosure

Please understand in advance that personal information will not be disclosed in any of the cases set forth below. If it is determined not to disclose information, such will be notified to you with the reason. The prescribed fee will be charged even if personal information is not disclosed.

  • ・When your identity cannot be confirmed
  • ・When a proxy cannot be confirmed for a request made by a proxy
  • ・When the prescribed request document is not completed properly
  • ・When the fee (postage stamp) is not paid within the prescribed period
  • ・When requested items of information do not fall under information subject to disclosure or is personal data of the Company
  • ・When it is likely to damage life, body, property or other rights or interests of you or a third party
  • ・When it is likely to prevent the proper operation of the Company
  • ・When it is in breach of other laws or regulations

8. Personal Information Protection Manager

Takahiro Matsuda, President, airweave Inc.
Contact: Personal Information Service Desk set out below


9. Service Desk regarding Personal Information

If you have any comments, claims, or requests regarding the handling of personal information, please contact Personal Information Service Desk below:

<Personal Information Service Desk>

airweave Inc.
38 Aza Shimoda, Oaza Hishiike, Koda-cho, Nukata-gun, Aichi Pref. 444-0113
TEL: 0564-62-2827
e-mail: privacy@airweave.jp

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